OLD TOMO TOKENS - need converting

[Caillema]

Hi,
I have similar problem. I can’t recover my old TOMO. I ask to IDEX and they told me that I have go to Tomochain community. After that i saw that post:

Update on IDEX support program

Hi there, please fill in the form https://goo.gl/forms/FnjVSUZ1hgSWWZZE3 and we will support your case on 4-7th next month (on working days). We will send you the confirmation email when we’re done sending the transaction. Cheers,

and filled the form many times without response. The topic is closed without feedback.

Someone can help me in order to have the right way to recover my TOMO ?
Adresse : 0x0C95a7EE47675Ea0806E8c6D97bb431C03792346

Thanks in advance