HELP, unable to access TOMO on MEW

Community Support
1

Yesterday I completed a transaction on CoinSwitch.co, exchanging BTC for TOMO. I provided my MEW address as the destination for the TOMO. The transaction was completed and scan.tomochain.com shows the TOMO was successfully sent to my MEW address.

When I sign into my MEW there is a zero TOMO balance when I select the TomoCoin network or any ETH network. How do I access the TOMO???

Any help would be greatly appreciated as CoinSwitch’s Captcha feature is malfunctioning and conveniently (for them) not allowing me to submit a service ticket on their site.

Thank you in advance!!!

2

Hi,

Can you give me your wallet address then I will check your case out better.

Thank you.

3

Is there a way to DM this rather than adding it to the post?

5

Thank you for the reply JustinYan.

When I click on someone’s name or avatar I get a pop up that shows their details like post information and badges earned, but no “message” button.

Tomo-Screenshare1
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If I click through the user’s name or avatar I get a screen listing out all the user’s badges and other info, but no “message” button or link. I also tried going to the messages center from my profile, but I don’t see a way to send a message out from there either. Any idea why this is the case?

I want to pass along the address, but don’t feel comfortable posting it publicly. Can you DM me directly to start a private thread?

Thank you for any help!!!

6

Hi,

I guess the button doesn’t work from your side, it’s still available in Justin’s pop up screen and mine as well.

Screen Shot 2021-03-10 at 9.22.49 AM
Screen Shot 2021-03-10 at 9.22.49 AM744×254 20.7 KB

To make you comfortable to share your private information, I suggest you can reach out to me via Telegram. My handle is Mikeysel32ht. Jot down your handle here then I will check your message better.

Remember that admins never DM you first!

Have a good day and thank you,

Tam.

7

I just sent you a note through Telegram. Thank you

8

Hi,

I replied your message via DM. Pls check it out.

Thank you.

9

Hi Tam,

I am having an issue in regards to accessing my TOMO on MEW. It’s available on the ETH network but not the TOMO. I have tried following the advice on TomoChain support but it’s not working. I too cannot find an option to DM in that forum. Could I send u my address for some help?

Thanks :smiley:

10

Hi,

My pleasure to connect with you. Please leave the message via Telegram, my handle is MiKeysel32.

Thank you!