Old Tomo stuck on idex

Need help getting my tomo that’s on idex. Bought some years ago never found out about the swap. Filled out the form never got a response back from the support team.


Thank you for reaching out to us!

Regarding your IDEX support request, we did have it checked and find out that your balance on IDEX is zero, so your request is rejected & we can not refund TOMO back to you.


Thanks for your kind understanding!


Not possible it’s literally right there

Not possible I have the screenshot here


I think you got it wrong. So you had your TOMO in your own address, but not stuck on IDEX. What happened was since TomoChain launched our mainnet almost 3 years ago, the old TOMO token on Ethereum got frozen to mint the native TOMO on the TomoChain network, and you already received that in your address back then.

You can find the transaction here: Transaction 0x34d4706b2177603ca756d6a7d267bb10536741c7d2471753f84810058dd05602 Info

To access your funds, simply log into your TomoWallet, or add the TomoChain network into the wallet that you are using (Metamask, TrustWallet, etc).

Hope this helps. and let us know if you have any further questions.


Hi Justin - I have my tomo as ERC20 in my ledger nano wallet accessing through MEW. I went to tomowallet and try to import. There are two options import using a. Ledger wallet. b. by private key.

Which one I should select a or b. When I selected Ledger wallet and selected the any HD deviation path, it does not work. Should I import using the Private key option. Please help.


Please follow this guide for detailed instructions. Let me know if it works for you.


Thank you Justin. Sincerely appreciate it.
I followed all the instructions and it worked. I was able to get my TOMO into tomowallet. I also want to test if I can convert very small portion into ETH. I used tomodex to sell TOMO to get 0.3 ETH. I can see 0.3ETH in the portfolio tab. However, the address inside TOMO wallet and dex is still showing my Ledger wallet (MEW) address. However, If I go to Ledger wallet (MEW), I can not see the ETH balance. Am I missing something or do I need to use Metamask here.
I am also not getting the deposit/withdraw buttons for both TOMO and ETH assets that I own.


I think Ledger wallet only displays TOMO token on the TomoChain network by default. but for other tokens on TomoChain, you’ll have to manually add them by contract address.

the ETH token you exchanged was TRC21 ETH, which is a wrapped version of ETH hosted on the TomoChain network. The contract address is 0x2EAA73Bd0db20c64f53fEbeA7b5F5E5Bccc7fb8b

find out more on TomoChain wrapped token info here: TomoChain Wrapped Tokens - TomoChain Docs

Hope this helps.


Hey @JustinYan, Are you still an admin sir ? I filled in the form as I have TOMO stuck on IDEX as well but never got a reply… Any ideas ?