Hello Alex, I have been in a dialog with your support on the Telegram Staking channel for over 14-20 days. First with Mark who then passed me onto your developer “Nghia Tran” regarding a technical issue I was encountering with “finishing” a staking contract in the LITION pool and transferring it to my Meta Mask wallet. The etherscan TX hash report showed a “failed execution” due to “warning error encountered during contract execution”. Others on the telegram staking channel also documented experiencing the same issue. I also checked the staking pools on etherscan and have seen this issue appear across different pools. I posted this issue on this FORUM and have yet to get a response. I thought I would post the issue here as well in case it is related to the “notary issue”, the subject of this thread. Either way, can you please communicate regarding this issue.
I have been trying to get this issue resolved with Nghia on Telegram. The communication has been very slow and my questions and concerns are not being answered despite reaching out daily. There is still no response or resolution about this matter. Perhaps, as the poster J&J suggest, the work is too much for one developer, hence the long delays. It has resulted in a frustrating and bad experience on my part especially given that finances/assets are involved. I have provided full documentation and proof of my stake and the relevant etherscan pool contract links plus any other requests Nghia has asked me to provide.
At one point in the last 14-20 days, Nghia told me that the issue had been found and solved. I then attempted to finish the staking contract and transfer the tokens over to my wallet, only to see the transaction fail with a: “warning error encountered during contract execution”. I tried twice to transfer the tokens to my Meta Mask wallet with the same “fail” and warning error encountered. I lost $290 in the process. The Gas fees to transfer out of the staking pool vary between $200-450. I communicated all this to Nghia and sent him links to the etherscan reports and mentioned that this issue was also being experienced by others.
I still have not received a response to this issue after 6 days which is why I am mentioning it here on this FORUM NOW so it can be addressed and I can get a response and resolution in a timely and professional manner.
CAN YOU PLEASE RESPOND TO THESE ISSUES ASAP
Can you address, acknowledge and fix the “failed transaction” issue described above when trying to finish a stake and transfer tokens over to a Meta Mask wallet, namely: "warning error encountered during contract execution " and communicate about it in a professional manner.
Reimburse the fees for the “failed” transactions.** As mentioned, after Nghia told me he had found the issue and fixed it, I tried to finish the contract and transfer the tokens to my wallet. I tried twice. The transaction failed each time and I lost approximately $300 in the process.
Restore Trust & Confidence:** My experience over the last 14-20 days with your Telegram support has eroded trust and confidence in Tomochain and Lition . I would have preferred to resolve this issue in the Telegram support channel and not take even more time and aggravation to post the issue here because of the unresponsiveness and lack of support in Telegram. In exchange for entrusting our financial assets in your care (on your platform) I and other stakeholders expect “a duty of care” that would be accompanied by a professional and timely communications process especially when those assets cannot be transferred and accessed. My experience of your support with respect to the issue described is one of being left in the dark.
I hope that you can quickly address, resolve and communicate about the issues I have outlined above. This would be a first step to restoring some trust and confidence. Thank you.